COMPUTER CONSULTANT
for
HOME & SMALL BUSINESS COMPUTER SYSTEMS & NETWORKS

WEBSITE PRIVACY STATEMENT

Glitch Busters respects the privacy rights of our online visitors and we are committed to protecting the personal information collected about you. We have adopted this Online Privacy Statement to guide how we collect, store, and use the information you provide us. Please note, however, that this Privacy Policy applies to Glitch Busters only. When you link to other third party sites from the Glitch Busters web site, this Privacy Policy no longer applies and Glitch Busters does not control the activities on those sites.

In addition, Glitch Busters also owns several other domain names, and we may from time to time add new sites that may or may not be listed. Please note that this policy applies only to the Sites we own or control and not to web sites maintained by other companies or organizations to which we may provide links. Glitch Busters cannot and does not guarantee the security of any personal information disclosed on those sites. In addition, please note that we may solicit third parties to collect personal information on our behalf and in such cases such third parties will be instructed to comply with the Online Privacy Statement as set forth herein.

If you have any questions, complaints, or comments regarding our privacy statement or policies, please send written correspondence to Glitch Busters, 16 Ora Place, Kingston NY 12401.

What Information Does Glitch Busters Collect?

Glitch Busters only collects personal information from you on a voluntary basis. When you submit personal information to Glitch Busters, it will usually take the form of: (1) mailing list registration; (2) request for information; (3) dial-up user registration; (4) Site registration; (5) customer service and technical support requests; and/or (6) online submission of resumes for job openings. The information we collect may include personal information such as your name, date of birth, e-mail address, phone number, fax number and home address. Visitors purchasing goods or services will need to provide a valid credit card number and expiration date, in addition to the credit card holder's name, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender and the systems you own or plan to buy.

Glitch Busters collects personal information via conventional Internet forms. For example, a new user to any of the Sites may be asked to register by providing his or her name, phone number, fax number, and home address. This information will then be associated with your e-mail account, so that you may identify yourself during future visits to any of the Sites. Glitch Busters also may store and maintain personal information that you submit to us in an e-mail or that you post on our bulletin board.

Online Ordering

In order to purchase goods and/or services, you will need to provide a valid credit card number and expiration date, in addition to name, mailing and billing addresses, phone number and e-mail address. Glitch Busters will use any personal information collected in this manner only for the purpose of completing the transaction and shall take adequate and appropriate measures to assure the confidentiality, security, and integrity of this personal information in a manner consistent with this Online Privacy Statement.

Resumes

Glitch Busters may allow for the online submission of resumes. Personal information collected from resumes will be used solely for the purpose of accepting and evaluating candidate submissions for job postings, and is therefore not governed by this Privacy Policy. Information obtained from resumes may be shared within Glitch Busters.

Whatever the activity may be, we will only collect information to the extent deemed reasonably necessary to fulfill your requests and our legitimate business objectives.

What Happens if I Refuse to Provide My Personal Information?

Your refusal to submit personal information may limit our ability to process your online registration, purchase, or request for technical services. However, you do not need to provide personal information to Glitch Busters in order to access and use the Sites.

Does Glitch Busters Use Cookies, Track IP Addresses or Use Other Passive Means to Collect Information?

Glitch Busters may use cookies on the Sites. A "cookie" is a small bit of record-keeping information that web sites often store on a user's computer. Cookies do not include people's names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user's computer and to "remember" things about the user's visit. Any information collected this way is held only up until midnight of the same day, at which point, the information is deleted. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to shop online.

Glitch Busters may also keep track of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

The only other information passively collected by Glitch Busters is in the form of logs - files that record web site activity, including how many "hits" a particular web page is getting (a.k.a. "click-through data"). These entries are generated anonymously, and enable Glitch Busters to assess overall site activity, track interest in advertised sales, and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the referral services we provide you. Log files are used internally only, and are not associated with any particular user, computer or browser.

Does Glitch Busters Collect Personal Information from Children Under 13?

Parental Consent

Glitch Busters encourages parents and guardians to spend time online with their children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. We recognize a special obligation to protect personal information obtained from young children. Therefore, in order for children 12 years old and under to participate in activities that ask for personal information, we require prior written permission from a parent or guardian (opt-in).

This written permission must be signed by the child's parent or guardian and returned to Glitch Busters by mailing to Glitch Busters, 16 Ora Place, Kingston NY 12401. Until we receive verifiable permission from a parent, a child under 13 may not submit his or her personal information on the Site. Once we have obtained parental consent, we only ask the child for information that is reasonably necessary for the child to participate in our online activities. Parents also have the ability to consent to the collection of their children's information without consenting to the disclosure of that information to third parties.

Parental Access

A parent who has given Glitch Busters permission to collect his or her child's information can, at any time, do the following: (1) view, correct or remove the child's personal information; (2) discontinue further use of the child's information and communication with the child; and/or, (3) revoke his or her earlier consent to collect the child's information. To do so, please contact us via email at sales@glitch-busters.com or, call (845) 750-6900, and we will review or update your child's information as appropriate. Please be sure to include in your email message the email address your child used to register.

What Safeguards Does Glitch Busters Use to Protect My Personal Information?

To protect your personal information, Glitch Busters maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Our Sites have security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information collected by Glitch Busters is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, Glitch Busters maintains information collected online behind a firewall-protected server.

How Do I Ask a Question or File a Complaint?

Any questions or complaints about this Online Privacy Statement can be resolved by contacting our Privacy Policy Administrator via email at sales@glitch-busters.com or, by regular mail at Privacy Policy Administrator, Glitch Busters, 16 Ora Place, Kingston NY 12401.

By using the Sites, you signify your assent to the Glitch Busters Online Privacy Statement. If you do not agree to this policy, please do not use the Site. We reserve the right to make changes in this policy, so please check back from time to time to ensure you are aware of any changes in our information collection practices. Your continued use of the Site will signify your acceptance of these changes.

General Terms and Conditions of Use

The terms of this Online Privacy Policy are incorporated into our general Terms of Use. Please review our Terms of Use at

http://www.glitch-busters.com/Terms-Use.htm.